RETURNS

  • HOW CAN I CHANGE / CANCEL ORDER?
    If you would like to change / cancel your order, please contact our customer support immediately, who will be able to help you and will be happy to answer your request.

    - by phone on +421 233 006 793 (Monday - Friday from 9:00 to 16:00),
    - or by e-mail at eshop@novesta.sk.
  • WRONG SIZE OR COLOR?
    The most common reason for returns is incorrect shoe size, so we recommend you check our size charts.
  • CAN I EXCHANGE GOODS?
    No, we do not offer the possibility to exchange goods purchased in our e-shop. If you want a different colour or size, the easiest way is to place a new order (with goods and sizes that fit you). RETURNS ARE NOT AVAILABLE FOR ORDERS FROM YOUR SELECTED COUNTRY.
  • WHY DON‘T YOU EXCHANGE GOODS?
    We try to speed up the service for our customers and as you wish to have the ordered shoes home as quickly as possible, we do not exchange the goods.