Shipping and payment

INTERNATIONAL SHIPPING

We provide various shipping alternatives based on the destination country. Please check the chart below for transit periods and associated shipping costs applicable to your country. Once payment verification is completed, our warehouse initiates order processing within an average span of 24 to 48 hours, excluding weekends and public holidays. Subsequently, the shipment is handed over to the designated carrier, responsible for delivery as per the indicated timelines below, excluding weekends and public holidays. These timelines are provided for informational purposes solely, and we are unable to assume responsibility for extended delivery durations arising from carrier-related circumstances.
COUNTRYSTANDARD TRANSIT TIME (BUSINESS DAYS AFTER ORDERS SHIPS)STANDARD SHIPPING FEE ❞EXPRESS SHIPPING FEEDUTY & SALES TAX ¹
Canada4-10 WORKING DAYS29,90 €NOT Included - DDU *
Norway3-7 WORKING DAYS15,90 €29,90 €NOT Included - DDU *
Switzerland3-7 WORKING DAYS15,90 €29,90 €NOT Included - DDU *
United Kingdom of Great Britain and Northern Ireland3-7 WORKING DAYS12,90 €21,90 €NOT Included - DDU *
United States of America4-10 WORKING DAYS29,90 €NOT Included - DDU *

¹ Please note that if country with DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

❞ Please note that if you are located in remote areas, you can be extra charged for these areas. After this additional fee, shipping will be 19,90€, which is still much less than the real price of the shipment we will cover.

  • DUTIES & TAXES

    Are customs duties and taxes included?

    For orders going to the Canada, Norway, Switzerland, United Kingdom and United States, all prices shown are not inclusive of import duties and taxes. N.B.: Orders destined for countries outside the European Union could be subject to customs duties and taxes within the destination country. Additionally, administrative fees from the carrier might be imposed. These costs and the related procedures are the responsibility of the recipient.

    Orders within the European Union (EU)
    Prices displayed encompass all applicable taxes, ensuring no supplementary charges upon parcel receipt.
    Orders outside the European Union (EU)
    For customers residing beyond the EU, please be advised that customs duties, import taxes, VAT, or brokerage fees might be levied on your Novesta purchase. These charges aren't managed by Novesta, and we are unable to predict their exact values. To obtain precise information, we recommend reaching out to your local customs office. Unfortunately, these fees aren't eligible for reimbursement.

    Returns and delivery refusal.

    RETURNS: The expenses incurred for returning items are the responsibility of the customer. During the return shipment, any loss or damage to items is not covered by Novesta. The refund for international purchases will exclude shipping charges. Shipping costs are non-refundable. We kindly urge you to thoughtfully consider your selections before making a purchase.

    Carrier-related administrative fees may also be applied. These expenses and the associated formalities rest with the recipient and must be settled with the carrier during delivery. In the event of delivery refusal, Novesta retains the right to invoice the initial costs, which can amount to up to €25, directly to the customer. This sum will be subtracted from the order's refund.

  • RETURNS OF THE GOODS

    You always have the right to withdraw from the purchase within 14 days without giving any reason. To process a return, the items must be in their original condition, unworn, unwashed, and have all tags attached. Please be informed that products labeled as Final Sale are exempt from the return policy. The timeframe for withdrawal starts on the day of receiving the last item within your order. To learn more about our return process, kindly click here: MORE ABOUT RETURN.

  • INCORRECT DELIVERY INFORMATION

    If the address is incorrect or outdated, the package will typically be returned to us by the carrier or the unintended recipient. Please double-check the address carefully when placing your order. For international orders in particular, ensure that the delivery information includes your full name (as in your Passport, National Registration Identity Card (NRIC), Foreign Identification Number (FIN), or equivalent) and a valid contact number to prevent the order being returned as undeliverable due to customs clearance issues.

PAYMENT

PAYMENT METHOD
Credit card payment (online)

Upon selecting credit card payment, you will be seamlessly redirected to the Secure platform for data input. If the transaction is authorized, the payment proceeds immediately and we can post your order the very next day. Please be assured that your card information is never handled by our staff. The entire procedure is conducted through the online banking system.

PaypalWhen you choose PayPal payment, you will be redirected to the PayPal page, where you will pay the amount for the order after logging in. Use your PayPal account to complete the payment. The package will be dispatched to the country specified in your PayPal account.
Apple PayApple Pay allows you to make easy, secure and private transactions in stores, apps and on the web.
Google PayYou simply pay using the payment card stored in your Google account.
Bank transferAfter finalizing your order, we will forward you the payment instructions, encompassing the account number and the unique variable code. Your order will be handled and dispatched as soon as we confirm receipt of the payment.

IMPORTANT:

The variable code holds significant importance as it enables us to precisely associate the payment with the respective order.