Terms and Conditions

Terms and Conditions of Sale of Goods for Distance Contracts in the Online Store (hereinafter referred to as the "GTC") www.gonovesta.com

valid from 1. 6. 2025

  1. Definition of Terms:
    1. “Seller” means the company Topánky E-shop s. r. o., with its registered office at Grösslingová 4, 811 09 Bratislava, Slovakia, company ID No. 35 685 913, registered in the Commercial Register of the Bratislava III District Court, section Sro, insert no. 10594/B,
    2. „E-shop” means the online store available at gonovesta.com.
    3. „Buyer” means a natural person (individual) or legal entity who submits an order to the Seller via the E-shop and wishes to acquire the Products offered in the E-shop into their ownership.
    4. „Consumer” means a Buyer - natural person who, in relation to a consumer contract, the obligation arising therefrom or in business practice, does not act within the scope of their business activity or profession.
    5. „Contract” means a distance sales contract (i.e., a contract for the sale of Products in the online store) concluded between the Seller and the Buyer solely via a means of distance communication without their simultaneous physical presence, using in particular an online interface and email. The Contract is concluded by the Seller confirming the Buyer’s order via email.
    6. „Product” means goods or services offered for sale by the Seller in the E-shop.
    7. Other terms used in these conditions, where they relate to Consumers, shall be interpreted according to Act No. 108/2024 Coll. on Consumer Protection and on the amendment and supplementation of certain acts of Slovak republic (hereinafter referred to as the “Consumer Protection Act”), unless expressly stated otherwise in these GTC.
    8. These GTC apply to Buyers – Consumers or persons granted consumer status under Slovak law. For other customers, the GTC shall apply accordingly, or the relationship regarding the purchase of Products from the Seller shall be governed by a specific agreement between the Seller and such customer in accordance with the relevant provisions of Act No. 513/1991 Coll. the Commercial Code of Slovak republic.
  2. Introductory Provisions
    1. These General Terms and Conditions govern the sale of NOVESTA brand Products in the E-shop and form an integral part of all contracts concluded between the Seller and the Buyer.
    2. Every Buyer is obliged to familiarize themselves with these General Terms and Conditions before submitting an order. By submitting the order, the Buyer confirms their agreement with these terms.
    3. Seller’s contact details for exercising rights, including liability for defects, complaints, requests for remedy, or submitting suggestions or complaints are as follows:

Seller: Topánky E-shop, s. r. o.

Registered office: Grösslingová 4, 811 09 Bratislava, Slovakia

Phone: +421 233 006 793

E-mailová adresa: eshop@novesta.sk

 

  1. Order and Conclusion of Contract
  1. The Seller offers Products listed in the E-shop. The Buyer may order a Product via the E-shop. The Seller is not obliged to conclude a Contract with the Buyer.
  2. The Buyer orders a Product electronically – by clicking the “Add to cart” button and properly completing and submitting the electronic order form to the Seller. The Buyer is obliged to provide truthful and complete information when placing the order.
  3. The Buyer may place an order:
  1. via their customer account if they have previously registered;
  2. by completing the order form without registration.

         The Consumer submits the order by clicking the “Confirm order” button. By clicking this button, the Buyer expressly confirms awareness of the obligation to pay the price for the ordered Products.

iv. The Seller shall confirm receipt of the order to the Consumer without delay.

v. Before submitting the order, the Seller informs the Consumer clearly, unambiguously, and understandably, in a manner appropriate to the means of distance communication, about: (i) the main features of the Products to a reasonable extent according to the type and nature of the Product, (ii) the total sale price including all taxes, and delivery and other charges (or that additional charges may apply if they cannot be determined in advance), (iii) the duration of the Contract if it is for a fixed term, or the termination conditions if it is for an indefinite period or auto-renewing, (iv) the minimum duration of the Consumer’s obligations, if applicable.

vi. Unless otherwise stated, the sale of Products via the E-shop constitutes a fixed-term contract lasting until the Product is delivered and the agreed price paid. Rights arising from liability for defects and warranty rights remain valid even after fulfillment of the contract.

vii. Each offer is limited to the quantity available in stock. If the Product is sold out after order confirmation, the Seller may inform the Buyer accordingly, which shall be considered a withdrawal from the Contract by the Seller.

 

  1. Payment and Delivery Terms 
    1. The Buyer is obliged to pay the price listed in the E-shop for the respective Product. The listed prices do not include VAT, other taxes, charges, duties, or shipping costs. The final price, including shipping, is displayed in the order summary and confirmed in the order receipt. Customers outside the EU (European Union) must be aware that you might be subjected to customs duties, import taxes, VAT or brokerage fees on your purchase when ordering from us at gonovesta.com. Novesta does not take responsibility for paying any charges. Unfortunately, we are unable to estimate what these changes will be, so we recommend you contact your local customs office for more information. Please note that the customs fees and duties aren’t refundable.
    2. Promotional discounts apply only to Products specifically marked as discounted and only while stocks last.
    3. The Buyer may choose from the following payment methods: PayPal or Online card payment.
    4. The Seller fulfills the obligation to deliver the Product by dispatching it via the chosen carrier to the delivery address specified in the order.
    5. The Seller delivers the Product within a timeframe based on availability and operational capacity, typically within 30 business days. This period is indicative and non-binding.
    6. The Buyer is obliged to collect the Product at the specified address. Upon receipt, the Buyer must inspect the Product and packaging and confirm receipt with a signature. If the packaging is visibly damaged, the Buyer must report it to the courier and inspect the Product in their presence. In case of damage, a written damage report must be drawn up.
    7. The sale price is not determined by automated decision-making or profiling for any Consumer or group of Consumers.

5. Warranty, Liability for Defects, and Complaints

    1. The Seller is liable for defects present at the time of delivery and which appear within two years of delivery. The Seller may choose to fix the defect by repair or replacement.
    2. The Seller provides a consumer warranty in accordance with § 626 of Act No. 40/1964 Coll., the Civil Code of Slovakia, covering the lifespan of Products for two years from receipt by the Consumer.
    3. The Seller shall provide written confirmation of the defect notification immediately after the Buyer submits it and shall state the deadline for remedying the defect. This deadline must not exceed 30 days unless a longer period is justified.
    4. The Consumer must indicate the preferred method of complaint resolution when submitting the Complaint Form, available in the Complaints section of the E-shop.
    5. Further details about the complaint procedure and the Buyer’s rights are set out in the Seller’s Complaints Policy, available on the E-shop website under the Complaints section.

 

  1. Right of Withdrawal from the Contract
  1. Buyer who is not resident of the European Union is not entitled to withdraw from the Contract once it has been concluded.

  2. By placing an order and concluding a Contract, the Buyer confirms that they understand and agree that the right to withdraw from the Contract without giving a reason does not apply.

  3. Due to the nature of the Product and international logistics, all sales are final and Products cannot be returned or exchanged unless they are defective in accordance with the applicable warranty provisions.

  4. In the event of a defective Product, the Buyer must notify the Seller without undue delay, and the matter will be handled individually in accordance with the applicable provisions of these GTC.
  5. The Seller reserves the right to assess each case of complaint or claim individually and is not obliged to accept returns or issue refunds except where required by applicable law.

  6. By accepting these General Terms and Conditions, the Buyer explicitly agrees to the exclusion of the right of withdrawal as described above.

 

  1. Dispute Resolution

i. The Consumer has the right to:

  1. contact the Seller with a request for remedy if they are not satisfied with the way the Seller handled their complaint or if they believe the Seller has violated their rights,
  2. submit a proposal to initiate alternative dispute resolution if the Seller has responded negatively to the request mentioned above or has not responded within 30 days from the date of its submission.

ii. The supervisory authority and one of the entities for alternative dispute resolution is the Slovak Trade Inspection, Bajkalská 21/A, 827 99 Bratislava 27. The Consumer may submit a proposal for dispute resolution using the online platform available at the following website: http://ec.europa.eu/consumers/odr.

 

8. Final Provisions

    1. These General Terms and Conditions are governed by the legal system of the Slovak Republic. 
    2. In the event that any provisions of these GTC differ from the mandatory provisions of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, the mandatory provisions of the Act shall prevail. The Seller shall amend the GTC to bring them into compliance with the applicable legal regulations without undue delay after becoming aware of such a discrepancy.
    3. These General Terms and Conditions shall enter into force on 1st June 2025.