SIZE GUIDE

If you are not sure what size of NOVESTA sneakers to choose, please follow these steps:
1. Take your best fitting pair of shoes.
2. Remove the insole from the shoe and stand up on the insole. Insoles should contact firmly the sides, front and back, the insole must be longer than the foot.
3. Measure the distance from A to B, find the measured length in our size chart and choose the right size.
4. If you are between sizes, the numbers need to be rounded up.
5. Never forget that the foot must have room in the sneaker.
EXAMPLE
You would like to buy a STAR MASTER model. You have taken the insole out of your shoes and measured the length 259 mm = 25.9 cm. In the size chart for the STAR MASTER sneakers you will find the following: 38 = 257 mm and 39 = 261 mm. In this case, you will choose size 39 as you always need to round up. You will use the same method for other NOVESTA models. If you wanted to buy the ITOH model, for the same length = 259 mm = 25.9 cm, you would choose size 40. WARNING: Each NOVESTA model has its own size chart.

Choosing the right size of sneakers is the basis for a succesful purchase. NOVESTA sneakers fit like most shoes, so we recommend choosing your standard size. You can find the size chart of NOVESTA products HERE.

For the most accurate measurement, try one the sneakers in person at NOVESTA retail. When buying your first pair of NOVESTA sneakers, try some of our stockists in the world, where they are always happy to advise you - the complete list of stockists HERE.

NOVESTA sneakers fit like most shoes, so we recommend choosing your standard size.

If you are between two sizes, the numbers should always be rounded up.

No worries, return of goods is possible within 14 days of purchase of goods.

No, we do not offer the possibility to exchange goods purchased in our online shop. If you want a different colour or size, the easiest way is to return the unwanted items to us and then place a new order (with goods and sizes that fit you). It usually takes a few days to return the item to our warehouse. We will then process your returned order and refund your money according to your chosen payment method (specified in the return form) within 14 days of receipt of the shipment.

We try to improve and speed up the service for our customers so that they can have the ordered sneakers at home as quickly as possible. Therefore, we do not exchange goods, we only refund money for returned goods. If you would like a different size or colour, there is nothing easier than to create a new order at www.gonovesta.com and have the goods at your home in a few days.

1. You always have the right to withdraw from the purchase within 14 days without giving any reason. The withdrawal period begins on the day of delivery of the last item from your order.
2. Fill in the return form (be sure to specify the reason for the refund that best describes why you are returning the goods).
3. Place the unworn and unused goods in the original box along with a copy of the invoice and completed return form. Wrap the box appropriately to prevent damage to the box or damage to its content in transit. Wrapping foil, paper, plastic bag or a larger box is best for this purpose (please do not re-wrap the original sneaker box as this will damaged it!). Please note that the return form must always be enclosed with the goods. Please make sure that you also include your account number (in the IBAN format) on the return form for financial refunds for the return of the goods.
4. RETURNING goods from EU countries:

EXPANDECO - Topánky E-shop s.r.o.
Fraňa Kráľa 16
966 81 Žarnovica
Slovak Republic

RETURNING goods from Great Britain or Ireland:
Zuzana Valla EXPANDECO – Novesta
63B Hardinge Road
TN24 8HB Ashford
Kent, United Kingdom

RETURNING goods from United States or Canada:
IEM Management Ltd. (NOVESTA)
8145 - 202 Street
Langley, BC
V2Y 3K2 Canada

5. Do not send goods on delivery under any circumstances. In this case the goods will not be accepted! (We recommend to send the goods for example by registered mail and to insure the price of the goods). The customer will pay all shipping charges related to the return. Upon returning, you are fully responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit.
6. After receipt the shipment and inspection of the goods, we will refund the money for the goods to the account specified by you. IMPORTANT: As mentioned above, buyer/customer will pay/bear all shipping cost associated with the return of the goods.

Important information:
1. The product you are returning must be new, must not be worn, damaged or worn out.
2. The customer is responsible for the cost of shipping the product.
3. The most common reason for the return is incorrectly chosen size of sneaker, so we recommend you to check our size chart.