Size guide

If you are not sure what size of NOVESTA sneakers to choose, please follow these steps:
1. Take your best fitting pair of shoes.
2. Remove the insole from the shoe and stand up on the insole. Insoles should contact firmly the sides, front and back, the insole must be longer than the foot.
3. Measure the distance from A to B, find the measured length in our size chart and choose the right size.
4. If you are between sizes, the numbers need to be rounded up.
5. Never forget that the foot must have room in the sneaker.

EXAMPLE
You would like to buy a STAR MASTER model. You have taken the insole out of your shoes and measured the length 259 mm = 25.9 cm. In the size chart for the STAR MASTER sneakers you will find the following: 38 = 257 mm and 39 = 261 mm. In this case, you will choose size 39 as you always need to round up. You will use the same method for other NOVESTA models. If you wanted to buy the ITOH model, for the same length = 259 mm = 25.9 cm, you would choose size 40. WARNING: Each NOVESTA model has its own size chart.

Choosing the right shoe size is the most important info before your purchase. Novesta shoes fit like most shoes, so we recommend you choose your standard size. The Novesta size charts can be found HERE.

You can get the most accurate measurement if you try your shoes personally at some shop selling Novesta shoes. When you buy the first pair of Novesta shoes, try some of our stockists in Slovakia or in the world, where they will be happy to assist you in selecting the right size - the complete list of stockists HERE.

NOVESTA sneakers fit like most shoes, so we recommend choosing your standard size.

However, if you are between two sizes, we recommend selecting a smaller size for Star Master and Star Dribble and larger size for other models.

No worries, return of goods is possible within 14 days of purchase of goods.

No, we do not offer exchanges. You may return your order by mail for a full refund & place a new order online for another style or size. Returning goods to our warehouse usually takes a few days. Once your return is received and inspected, we authorise the refund. The amount of time this takes to process the refund differs between banks and payment methods. You should receive your refund via the bank you wrote in the complaint form within 14 days days of receipt of the shipment. Please note: We do not accept C.O.D., they will be rejected.

We are try to improve and speed up our customer service. As we know, that our customers wish to have the order at home as fast as possible, we decided not to exchange goods. We will instead return the money for the returned goods to you. If you want a different size or color, there is nothing easier than creating a new order at www.gonovesta.com and having it in a few days at your home.

1. You have the right to withdraw from the purchase within 14 days without giving a reason. The cancellation period begins on the day of receipt of the last article of your order.
2. Fill out the return form (be sure to specify the reason for the refund that best describes why you are returning the goods).
3. Place the unused goods together with the copy of the invoice and the completed return form, in the original packaging. Wrap the box so that no damage will be done during the transport. For this purpose it is the best to use overwrap, paper, plastic bag or a bigger box (please do not put any tape directly on the box as it would derogate it value). Please note that the return form must always be attached to the article.
4. Send goods to the following addresses (The customer/sender alone is responsible for sending back the goods to us on the listed return address):
RETURNING goods from EUROPE
EXPANDECO - Topánky E-shop s.r.o
Fraňa Kráľa 16
966 81 Žarnovica
Slovakia

RETURNING goods from United States/Canada
IEM Management Ltd. (NOVESTA)
8145 - 202 Street,
Langley, BC,
V2Y 2A9 Canada

5. The costs for the return of the goods are always at the expense of the customer.
6. After receiving the delivery and checking the goods, we will return the money for your goods to your account. IMPORTANT: As already mentioned, buyer/customer will pay all shipping cost related to the return of goods to us.

Important information:
1. The product to be returned must be new,unused or not worn.
2. Shipping costs of returning the good are paid by the customer.
3. The most common reason for the return is the wrong shoe size. We therefore recommend to see our size charts HERE.
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