Shipping and payment

For orders going outside the European Union (EU), all prices shown are not inclusive of import duties and taxes. N.B.: Orders destined for countries outside the European Union could be subject to customs duties and taxes within the destination country. Additionally, administrative fees from the carrier might be imposed. These costs and the related procedures are the responsibility of the recipient.

Orders outside the European Union (EU)
For customers residing beyond the EU, please be advised that customs duties, import taxes, VAT, or brokerage fees might be levied on your Novesta purchase. These charges aren't managed by Novesta, and we are unable to predict their exact values. To obtain precise information, we recommend reaching out to your local customs office. Unfortunately, these fees aren't eligible for reimbursement.

PLEASE NOTE: RETURNS ARE NOT AVAILABLE FOR ORDERS FROM YOUR SELECTED COUNTRY. We kindly urge you to thoughtfully consider your selections before making a purchase.

Carrier-related administrative fees may also be applied. These expenses and the associated formalities rest with the recipient and must be settled with the carrier during delivery. In the event of delivery refusal, Novesta retains the right to invoice the initial costs, which can amount to up to €25, directly to the customer. This sum will be subtracted from the order's refund.

If the address is incorrect or outdated, the package will typically be returned to us by the carrier or the unintended recipient. Please double-check the address carefully when placing your order. For international orders in particular, ensure that the delivery information includes your full name (as in your Passport, National Registration Identity Card (NRIC), Foreign Identification Number (FIN), or equivalent) and a valid contact number to prevent the order being returned as undeliverable due to customs clearance issues.