FAQ

How do I order the right size?

Our shoes labeled according to the French numbering. When ordering, the size can hold the following table, with a metric size designation corresponds to the length of the insole in cm (inside length of shoes).

Is it possible to exchange goods if the size does not fit me?

Yes. A precondition for the exchange of goods to the goods sent back within 7 days. The goods must be undamaged and in its original packaging and proof of purchase. Do not forget to attach the goods listed and correct claim form.

I will have to pay the postage of returning an item?

During the first exchange we pay postage us, for each additional customer pays himself.

Do you need help? Call us at +421 948 565 522  or by e-mail to eshop@novesta.sk


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